KLIA Express and KLIA Transit

Express Rail Link Sdn Bhd (ERLSB) has been awarded the concession on 25 August 1997 to finance, design, construct, operate and maintain the KLIA Ekspres and KLIA Transit and other ancillary activities related to railway services from 30 years. ERLSB.s shareholders are YTL Corporation Berhad , Lembaga Tabung Haji Bhd and Trisilco Equity Sdn Bhd with 50%, 40% and 10% shareholding respectively.

The KLIA Ekspres which commenced operation on 14 April 2002 is a daily high speed, non-stop air-rail connection between KLIA and Kuala Lumpur City Air Terminal (KL CAT) at KL Sentral station with a journey time of 28 minutes at 15-minutes interval during peak hours and 20-minutes frequencies during off-peak hours. Passengers can also take a 3-minute ride between KLIA2 and KLIA. The trains run 4 services per hour during peak hours and 3 services per hour during off-peak hours.

The KLIA Transit is a commuter service that stops at three intermediate stations i.e. Bandar Tasik Selatan, Putrajaya/Cyberjaya and Salak Tinggi with a total journey time of 35 minutes at 30-minutes frequencies. It first started operation on 1 June 2002.

The other ancillary activities are retail space provisioning at KL CAT and advertising spaces on the trains, stations and InfoScreen. ERLSB is operated by a team of one hundred, proficient personnel from various departments i.e. Marketing and Sales Management, Office Services Management, Air Rail Services Management, Human Resource and Training Management, Information & Services Management, Finance and Revenue Management and Customer Services Management.

The train operation and maintenance is efficiently managed by ERLSB.s wholly owned subsidiary, ERL Maintenance Support Sdn Bhd (E-MAS). E-MAS was established in 1999 and initially owned by Siemens and ERLSB with shareholding portion of 51% and 49% respectively. After three years in operation i.e. in June 2005, ERLSB took over Siemens shareholding whilst E-MAS continue to operate and maintain the train system with its three hundred (300) experienced and competent personnel under the ERLSB flagship.

The Concession

Design, finance, construct, manage, operate and maintain a high-speed air-rail system between Kuala Lumpur City Air Terminal (KL CAT) at the Kuala Lumpur Sentral Station and Kuala Lumpur International Airport (KLIA) under the Build, Operate and Transfer privatization system for a period of 30 years.

The Concession Agreement between Express Rail Link Sdn Bhd (ERLSB) and the Ministry of Transport was signed on 25 August 1997.

Vision & Mission

Vision

To be the premier and preferred surface transportation mode providing international standards of service and recognized internationally as the top service provider in air-rail connection.

Mission

·               To provide premium high-speed air-rail link services between KL CAT and KLIA.

·               To meet the expectations of airline traveler.

·               To promote Kuala Lumpur as a business and tourist destination.

·               To provide a comfortable, reliable and safe service.

Express Rail Link Sdn Bhd (375839 H)

Achievements

ERL has been recognized locally and internationally for consistently providing high standards in the air-rail services industry. ERL received the ISO9001:2008 certification for Quality Management System while E-MAS was awarded the ISO14001:2004 certification for Environmental Management System. ERL has also received numerous awards at the prestigious Global Air-Rail Awards which included the Best Customer Service Awardfor KLIA Ekspres VIP Service (2001), Personality of the Year for Noormah Mohd Noor, Chief Executive Officer of ERL (2011), the coveted North Star AirRail Link of the Year (2012) and the Environmental Commitment Awards in 2013. ERL was once again named AirRail Link of the Year at the Global AirRail Awards 2014 in Oslo.